Their enquiry system allows you to claim if a parcel is lost, damaged, or there are items missing. Again, you may have to gather information from the sender of the item to fully complete the evidence process. The Yodal online portal allows you to start the compensation process.
Claiming compensation for a missing item sent through Parcelforce is slightly more complicated. You can submit a claim via their website within the below timescales:. At UPS, you can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. Both the sender and the receiver can request compensation for a lost item, but the postage company prefers the person who shipped the item to report damage issues.
To start the claims process at UPS, head to their online support centre. But the amount you can successfully claim will depend on factors like the length of a delay, the courier used and the type of delivery you paid for. In most cases the basic delivery rate will not include additional financial cover for the item you are sending. Find out what online shoppers really think of the couriers that deliver their packages.
See our guide to the best and worst delivery companies. All forum topics Previous Topic Next Topic. Message 2 of Hello My question being how do I work out when it is due? I'm pretty sure this is a scam as they were so quick to request a refund it How do you know that your buyer is trying t o scam you? You posted item standard class so you cannot ascertain that it was received nor can you make your buyer wait 15 days until you have made a claim for lost item i transit with RM So I suggest that you ask your buyer to wait perhaps another 2 days then refund your buyer in full if item still not received then using your original proof of posting copy of the eBay listing with PayPal transaction add the buyer's email get a P58 from from the PO or download a form from the RM website then claim for the loss Hope this helps.
Message 3 of In response to gorillaswolves. Thank you. However people have said on other posts that in order to win a claim from royal mail. You need to wait the 15 working days. There for if I refund I will be out of pocket rather than royal mail who lost the parcel. I just don't want to refund him and not be able to claim from royal mail. Message 4 of Message 5 of There is no reason to think a buyer is not telling the truth when they say they have not recieved and item Parcels do go missing sometimes What you should do is to assure them that you will deal with it and if the item was too big to go through the letter box then you ask them to check their Delivery office to see if it is there.
If it is not there and it is over the latest estimated day of delivery on the item then you refund in full and claim off Royal Mail with your proof of postage RM do not deem items lost until 15 days but you do not make them wait the 15 days as they can open a dispute on day after the latest estimated day on ebay.
Message 6 of I have a proof of postage. Are you suggesting that I refund him now and wait 15 days and then claim from royal mail. They might still ask you to fill in a claim form.
Check how to make a complaint to Royal Mail on their website. Contact the organisation that issued the document as soon as possible. Ask the organisation to cancel the document. This stops anyone from using it to pretend to be you.
You can only get compensation from Royal Mail if the item was posted in the UK and sent using a Royal Mail service - for example by using a Post Office.
Either the person who sent the item or the person receiving it can make the claim for compensation. If the item was sent using the Tracked 24 or Tracked 48 service, only the sender can claim compensation. If you want to claim as the receiver, contact the sender to get the evidence you need. This could be your receipt or certificate of posting if you sent something at the Post Office. If you received the item, you can use the packaging with the postmark on. Take photos if you can.
There are different rules depending on if the item was damaged, delayed or lost in the post. If the item was put in a post box or sent at a Post Office after the last delivery of the day, it only counts as posted on the next working day.
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